Shipping Policy
Effective Date: August 26, 2026
Thank you for shopping with TML Fun Creations. This Shipping Policy explains our production times, shipping methods, delivery estimates, tracking, and procedures for delayed, lost, or damaged packages.##
1. Made-to-Order Production
Most TML Fun Creations products are made to order. Production time is separate from carrier delivery time.Our typical production estimates are:* **Standard products:** Approximately 2–3 weeks* **New camera models, new custom designs, complex products, and large orders:** Approximately 4–6 weeksA different production estimate may be provided in the product listing, order confirmation, or custom-order agreement. When a product-specific estimate is provided, that estimate applies.Production may not begin until we have received:* Complete payment* Required measurements or model information* Personalization details* Customer-supplied logos, photographs, or design files* Approval of a proof, when requiredDelays in receiving this information or approval may extend the estimated completion date.##
2. Production Estimates
Production dates are estimates rather than guaranteed completion or delivery dates. Equipment maintenance, material availability, order volume, design revisions, severe weather, power outages, and other circumstances may affect production.If we cannot ship within the promised period, we will contact you with an updated estimate and provide the opportunity to approve the delay or cancel the unshipped order for a refund, as required by applicable law.##
3. Shipping Destinations
We ship to addresses available through the checkout process.Some products, package sizes, or destination countries may have shipping restrictions. If we cannot ship an order to the provided address, we will contact the customer and issue the appropriate refund.##
4. Shipping Carriers
Orders may be shipped through:* United States Postal Service* UPS* Another appropriate shipping providerThe carrier and service level may be selected according to the destination, package size, weight, value, and shipping option purchased during checkout.We may use a different but reasonably comparable carrier or service when necessary.##
5. Shipping Charges
Shipping charges are displayed during checkout before payment is submitted.Rates may be based on:* Package dimensions and weight* Shipping destination* Selected delivery service* Number and type of products ordered* Applicable carrier ratesAny free-shipping promotion applies only under the terms displayed with that offer.Combining multiple products into one package does not guarantee a reduction or refund of shipping charges. Some items must be shipped separately to protect them from damage.##
6. Estimated Delivery Times
Carrier delivery estimates begin after production is complete and the package has been accepted by the shipping carrier.Delivery estimates do not include the time required to manufacture the order.Carrier estimates are not guaranteed unless a guaranteed service was specifically purchased and confirmed. Delivery may be affected by:* Weather* Holidays* Carrier delays* Customs processing* Transportation disruptions* Incorrect or incomplete addresses* Remote delivery locations* Events outside our reasonable control##
7. Order Tracking
When tracking is available, the tracking information will be sent to the email address provided with the order.Tracking may not update immediately after a label is created. A shipping notification means the package has been prepared for shipment; the carrier’s tracking history will show when the package has been accepted and scanned.Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the package.##
8. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.Please review the following carefully before submitting an order:* Recipient’s full name* Street address* Apartment, suite, or unit number* City, state, and postal code* Country* Contact informationContact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after production begins or a shipping label has been created.If a package is returned because of an incorrect address, missing information, refusal, failure to claim the package, or another customer-address issue, the customer may be responsible for additional shipping charges before the order is sent again.Original shipping charges may not be refundable in these circumstances, except where required by law.##
9. Packages Marked DeliveredIf tracking shows that a package was delivered but you cannot locate it:1. Check all entrances, porches, garages, mailboxes, parcel lockers, and other delivery locations.2. Ask household members and neighbors whether they accepted the package.3. Allow until the end of the next business day because some carriers scan packages before final delivery.4. Contact the local carrier office and request the delivery location or GPS information when available.5. Contact TML Fun Creations if the package still cannot be located.We will help review the available tracking information and assist with an eligible carrier inquiry or claim. Carrier investigations and claim decisions are controlled by the carrier.##
10. Delayed or Lost Packages
A package is not automatically considered lost because tracking has stopped updating or the estimated delivery date has passed.Please contact us if:* Domestic tracking has not updated for an unusual period* The carrier’s expected delivery window has passed* An international package has not arrived within a reasonable period* The carrier identifies the package as lostWe will review the tracking history and, when appropriate, begin a missing-package inquiry or carrier claim.Carrier waiting periods may apply before a package can be declared lost. Please do not independently file a sender’s insurance claim unless we ask you to do so, because claims frequently must be submitted by the shipper.If an order is confirmed lost, the available resolution may include a replacement or refund, depending on the circumstances, product availability, carrier coverage, and applicable law.##
11. Damaged Packages
Please inspect your order promptly after delivery.If an item arrives damaged, contact TML Fun Creations as soon as possible—preferably within **48 hours**—and retain:* The damaged product* The shipping box* All packing materials* The shipping labelPlease provide clear photographs showing:* The entire product* The damaged area* The outside of the shipping box* Any visible damage to the box* The shipping label* The interior packagingThis information may be required to document the damage and submit a carrier claim.Do not discard the product or packaging until we confirm that it is no longer needed. International recipients may be required by the postal service to present the package, wrapping, and damaged contents to a local post office for inspection.A request will not be denied solely because it was submitted outside the preferred 48-hour period when a longer period is required by our Return and Refund Policy or applicable law.##
12. International Shipping
International orders may take longer because of transportation distances, customs processing, local delivery procedures, and destination-country restrictions.International delivery estimates are not guarantees.The customer is responsible for ensuring that the ordered product can legally be imported into the destination country.##
13. Customs, Duties, and Import Taxes
International orders may be subject to:* Customs duties* Import taxes* Value-added tax* Brokerage charges* Carrier processing fees* Other destination-country chargesUnless checkout expressly states that a charge has already been collected, these amounts are the customer’s responsibility and are not included in the product price or shipping charge.TML Fun Creations does not control or determine these charges. Contact your local customs authority for information before ordering.We will not intentionally reduce the declared value or mark a commercial order as a gift to avoid customs charges.A package refused because of customs charges may be treated as a refused or returned shipment. Shipping charges, customs fees, return charges, and costs already incurred may be deducted from any refund to the extent permitted by law.##
14. International Customs Delays
Customs processing times vary and are outside our control. A package being held by customs is not automatically considered lost.Customers are responsible for responding to requests from customs officials or local carriers for identification, payment, or other information needed to complete delivery.Failure to respond may result in the package being returned, abandoned, or destroyed under the destination country’s procedures.##
15. Multiple-Package Orders
An order containing multiple products may be shipped in more than one package.Packages may arrive on different days and may have separate tracking numbers. You will not be charged additional shipping after checkout unless you request a change or approve an additional charge.##
16. Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.Because products are made to order, changes or cancellations may not be possible after:* Custom design work has started* A proof has been approved* Materials have been committed* Printing or production has begun* A shipping label has been created* The package has been transferred to the carrierApproved cancellations and refunds are governed by our Terms and Conditions and Return and Refund Policy.##
17. Returned-to-Sender Packages
If a package is returned to us, we will attempt to contact the customer using the order information provided.Before reshipping, the customer may be required to:* Confirm or correct the delivery address* Pay additional shipping charges* Pay charges assessed for the package’s return* Resolve customs or delivery restrictionsIf the customer does not respond within a reasonable period, we may treat the order as unclaimed. Any refund will be determined under our Return and Refund Policy and applicable law, less permitted shipping or other unrecoverable charges.Custom and personalized products may not be refundable merely because the package was refused, unclaimed, or addressed incorrectly by the customer.##
18. Delivery Instructions
Any delivery instructions entered with an order are requests and are not guaranteed. Carriers determine whether they can follow delivery instructions.For secure delivery, customers should use an address where someone can receive the package or arrange an available carrier hold, pickup, signature, or delivery-management service.##
19. Contact Us
For shipping questions, address corrections, or package concerns, contact:**TML Fun Creations**Ravensdale, Washington, United StatesWebsite: **https://www.tmlfuncreations.com**Contact: Please use the contact form available on our website.Please include your order number and the email address used during checkout.